Company
Policies
1
Changes from Original Quote.
We provide an estimate before we clean your home. We reserve the right to change the quoted pricing if anything is added that was not included in the original agreement after we discuss with the client.
2
Rate Increases
We reserve the right to raise our rates as needed to adjust for costs, however we will always give our clients advance notice of any price increase.
3
Scheduling Requests
We value all our clients and know the challenge of daily duties and how hard it can be to find the right time, so when you hire Squeaky Clean Company, you can trust that we will do our best to accommodate you to the best of our abilities. While we cannot guarantee the same day and time for your scheduled cleaning. We will work with you until we both reach an agreement. we will also notify you every time that a cleaning is coming up so you the client can confirm the cleaning!
4
Skipping a cleaning
If you are a Recurring Cleaning customer and you need to completely skip a cleaning, you must use let the office know as soon as possible. For the next scheduled cleaning you will be charged the next quoted priced for your home for the adequate time that the home has not been cleaned. Example if your home was quoted for a weekly, biweekly and monthly and you cancel the weekly cleaning the next time we clean you will be charged the biweekly price and so on.
5
Cancellations
Once a service is scheduled, all cancellations must be made 24hr before the scheduled cleaning. Late Changes and Late Cancellations. Because our cleaning crew are scheduled in advance, late changes and cancellations deprive them of income. If you cancel or reschedule a service less than 24hr before your originally scheduled date, we will charge a $50 late cancellation fee to help compensate the cleaning team for lost income.
6
Lockouts
Lockouts deprive our cleaning crew to do their job. If you do not contact us to cancel a cleaning and the crew arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of $50 or the full cost of the cleaning to compensate the cleaning technician for their lost time.
7
Happiness Guarantee
We want you to be satisfied with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the area not cleaned correctly then will re-clean the problem area. The re-clean must be completed within two business days following your initial date of service if still not satisfied with the re-clean we will offer a partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed.
8
Privacy
Here at Squeaky clean we value our clients privacy and we have a safe that holds your key safe and given to our staff only on the day that your home is on the schedule, same goes for the door code if given.
9
Billing
When you schedule your first service with us, Payment is due at the end of each service. If payment is not made within three (3) business days following a cleaning, we will assess a late payment fee of $20 and will pause all scheduled services until payment is made. If your service is paused, you may lose your place in the schedule.
10
Breakage Policy
Our professional cleaning team will do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. We have worked hard to develop a clear and fair policy to cover accidental breakage. We will leave a card next to the broken item or we will notify you while there that an accident has happened. Please call 704-681-7020 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 7 (seven) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage with care. When value is verifiable and breakage is clearly due to negligence on the part of our employee, we will reimburse the cost of any broken item. When appropriate, we will pay to have the broken item repaired by a professional restoration company instead of reimbursing the cost of the item. We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working. In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore, we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details. Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.
11
Other Cleaning Policies
1. Employee safety. Our cleaning technicians are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely on the day of the cleaning please set the temperature between 70 and 76.
2. Additional Services available with advance notice. In addition to our standard cleaning, we offer additional services: changing of linen, washing extra dishes, cleaning inside Oven, cleaning inside refrigerator, cleaning window tracks which can be booked along with your main cleaning. These services may be added to any cleaning on a one-time or recurring basis. Please contact us 704-681-7020 for pricing and scheduling. Add-On services must be requested at least one week in advance of your scheduled cleaning and cannot be added the day of the cleaning.
COVID-19 Procedures It is a privilege to clean your home and Squeaky Clean takes healthand safety very seriously at all times. We have implemented several new procedures to help protect our clients and employees during the current public health emergency, Our cleaning team will bring a face mask and will wear it anytime a client request it. We ask that each cleaning team should have at least 6 feet of personal space at all times. If you will be in your home while our team is working, please help protect everyone’s health by remaining at a safe distance. As always, our cleaning towels are washed before use in your home, and are washed thoroughly before they are used again. Equipment and supplies are cleaned between homes. No employee that is sick or has any flu-like symptoms is allowed to work. Please note that we do not monitor the vaccination status of our employees or clients.
Get in Touch
Contact us today to schedule your cleaning and experience the Squeaky Clean difference.